Reach out anytime
Questions, wholesale leads, and coffee recommendations are always welcome. We typically reply within 1 to 2 business days with clear next steps.
The fastest way to get the right help
A few quick notes so your message reaches the right person the first time.
Wholesale inquiries
Reach out for café, office, and hospitality partnerships. Tell us a little about your volume, brewing setup, and timeline, and we’ll share a tailored wholesale menu.
Order support
Need help with shipping updates, grind size, or substitutions? We’ll sort out the details and make sure your coffee arrives the way you want it.
Coffee recommendations
If you’re dialing in espresso or looking for a filter coffee that fits your taste, send us your brew method and flavor preferences. We love making a thoughtful match.
Press and collaborations
For editorial features, events, and brand collaborations, use the contact form and mention the project in your note. Our team mailbox handles those requests directly.
Friendly, responsive support
Get seasonal coffee news
Join our email list for roast alerts, restock notes, and first access to limited releases. We send about one email per month, and you can unsubscribe anytime.
We respect your privacy. Unsubscribe at any time.
Contact and support FAQs
If you're not sure where to start, these quick answers should help.
Who should use the contact form for wholesale?
Use the form if you’re a café, office, restaurant, or hospitality partner interested in carrying Ember & Oak. Include your business name, expected volume, and any equipment details you think matter. That helps us respond with the most useful wholesale options.
Can I request help choosing a coffee for espresso or filter?
Absolutely. Tell us how you brew, what flavors you enjoy, and whether you prefer something bright, balanced, or chocolatey. We’ll point you toward a coffee that fits your setup and taste.
Do you accept local pickup requests?
Yes, when available. Send us a note with your order details and preferred timing, and we’ll confirm whether local pickup is an option for that request.
How do I unsubscribe from the newsletter?
Every email includes an unsubscribe link at the bottom. You can opt out anytime with a single click, and your order support or wholesale conversations are not affected.